Do you have a shop premises?
No, we do not have a bricks and mortar store. We operate an online shopping facility only.
Do your prices include VAT?
All of our prices include VAT at 21.5%
How can I pay for my items?
We accept payments through PAYPAL and by Credit Card/Debit Card and Laser Card online through Realex Payments secure server. If you prefer we also accept payment by cheque, postal order or bank draft. Once you submit your order we'll send you the payment details. Your order will be dispatched once the cheque has cleared.
How secure are my Credit Card/Laser Card details?
All of our Credit Card/Laser Card online payments are processed through the Bank of Ireland recommended, Realex secure server. When you choose to pay by Credit Card or Laser Card you will be redirected from our shop site to the Realex secure server (note: the http:// changes to https:// to indicate a secure server). The information you input i.e. your card number, expiry date, etc. cannot be seen by us and is not stored anywhere on our site. All that we receive is confirmation that your payment has been approved.
How much will postage and packaging cost (applicable from April 2008)?
Within Ireland and Northern Ireland: (The following charges exclude the purchases of machines, e.g. Making Memories SLICE, Sizzix Big Shot etc. which may be subject to an additional postage charge)
Purchases to the value of: Postage Cost
€50.01 + Free Delivery
Within the UK (for Northern Ireland please see above):
We charge a flat rate of €7.50 on all orders to the UK with free delivery on all orders over €100.00 (These charges exclude the purchases of machines, e.g. Making Memories SLICE, Sizzix Big Shot etc. which will be subject to an additional postage charge)
All orders are charged an estimated postage & packaging cost of €10.00. If the actual cost is less than this amount, we will refund the difference, if the actual cost is more than this amount we will let you know by email before shipping).
For orders outside of Europe, please contact us for rates at email@example.com Alternatively just place your order and when we receive it we'll weigh it and calculate the postage and packaging charges and let you know by email.
When will my order be processed?
Our store is open for shopping 24 hours a day and 7 days a week but orders are processed and shipped Monday to Friday (we have to sleep too!).
Once you send us your order, you will receive an automatic notification by email confirming your order. Please check this email and notify us immediately of any errors.
We aim to process and ship all orders within 24 hours but this may not always be possible during busy times. Orders received before 11.00am will be shipped the same day (Monday - Friday). Orders received after 11.00am are shipped the next day. Orders received after 11.00am on Friday will be processed and shipped on the following Monday.
What happens if an item I ordered is out of stock?
While we do everything we can to ensure that our stock levels are up to date, if an item is found to be out of stock while your order is being processed, we will refund to you the cost of that item plus excess postage (if any).
If you wish to be informed when the item comes back into stock please let us know and we will gladly send you an email to enable you to reorder.
What if I decide to change/cancel my order?
If you realise you have made an error after submitting your order, please notify us immediately by email to firstname.lastname@example.org and we will (if possible) amend your order prior to posting.
You may cancel your order for any reason within 7 days of receiving your items. If you decide to cancel your order, please let us know by email to email@example.com or by telephone to 086-2065346. You must then return the goods to us in perfect condition, unused and unopened and we will issue you with a full refund (excluding postage which is non-refundable). You will also be liable for the postage and packaging costs of returning the items. Please repack all returns carefully for their return journey and get a certificate of posting from your Post Office as we cannot accept responsibility for items lost or damaged in the post.
Return of Damaged Goods
We pride ourselves on ensuring that all products leaving our store are in perfect condition. In the unlikely event that you do receive an item that is not to your satisfaction we will gladly refund the cost of damaged items or replace them if you prefer. Please contact us by telephone or e-mail within 3 days of receiving the item(s) to inform us of the problem with the item(s). You should then return the items to us for a full refund. When returning items we would advise that you get a certificate of posting from your Post Office as we cannot accept responsibility for items lost or damaged in the post.